Frequently Asked Questions (FAQ)

1. What countries do you ship to?

We currently ship within the United Kingdom. We are working on expanding to other regions in the future.

2. How much does shipping cost?

Shipping is completely free on all orders within the UK. No hidden fees.

3. How long does delivery take?

Orders are processed within 1-2 business days and shipped via Royal Mail or Evri.
Estimated delivery time: 3-5 business days after dispatch.
Total delivery time: 4-7 business days from the moment you place your order.
Please note that delivery times may vary due to external factors.

4. What is the order cut-off time?

Orders placed before 14:00 GMT will be processed the same day. Orders placed after 14:00 GMT will be processed on the next business day.

5. Which payment methods do you accept?

We accept the following secure payment options:

  • Credit/Debit Cards (Visa, MasterCard, American Express)

  • PayPal

  • Apple Pay & Google Pay
    All payments are protected with advanced SSL encryption. For details, see our Payment Policy.

6. How can I track my order?

Once your order has been shipped, you will receive an email with tracking details. You can also track your order anytime on our Order Tracking Page.

7. What is your return policy?

We accept returns within 30 days of delivery for unused, undamaged items in original packaging. Personalized items cannot be returned.
For full details, see our Return & Refund Policy.

8. Do you offer free returns?

  • Yes, for defective, damaged, or incorrect items, return shipping is free.

  • For returns due to a change of mind, the customer is responsible for return shipping costs.

9. When will I receive my refund?

Refunds are processed within 7 business days after we receive and inspect the returned item. Refunds are issued to your original payment method.

10. What should I do if my order is lost or damaged?

If your order is lost or arrives damaged, contact us immediately at info@asiline.com or via our Contact page. We will resolve the issue quickly by sending a replacement or processing a refund.

11. How can I contact customer service?

You can reach our customer care team via:
Email: info@asiline.com
Phone: +44 7453 841429
Contact Form: Click Here
We respond within 24 business hours. Our service hours are Monday to Friday, 9:00 am – 5:00 pm.

Business Information:

This website is operated by 21012 Limited, a UK-based company registered in England and Wales (Company No. 14880093).
Our business address is: 19 Second Avenue, London, W3 7RX, United Kingdom.

Trading name: Asiline
E-Mail: info@asiline.com
Phone: 07453841429
Customer Service Hours: Monday to Friday between 9:00 am to 5:00 pm (response within 24 business hours)